Do you ship to my country?

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The only countries we do not send to are:
India, Turkey, Morocco, Iran and UAE.

Why has my order not arrived yet?

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This can have multiple reasons, but mostly it is just delayed by the post office.
Please wait for 7 business days before contacting us.
My order has still not arrive after mentioned 7 days, what now?

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If your order hasn’t arrive we will have to find a solution. 
Please send us a message with your details like order date, order number, product ordered and country it was send to.
Have you senT my order?

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When your order gets marked shipped and/or ‘Completed’ it means we have processed the order and it is send within 24 hours.
What are you shipping methods?

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We can’t fully disclose the shipping methods out of security reasons, but we can tell you it is sealed 2 times and shipped inside a bubble envelope.
This way it will always fit trough in your mailbox, just like the normal letters you receive.

 
I have ordered multiple products, will it be shipped together?

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When ordering you have to give us your address. Tell us in this box it is a shipping with multiple products. The shipping-team will pack it together and ship to you as one.
This is only the case when your orders doesn’t exceeds the amount of 100 pills or 100 grams. When it’s more than stated amount, it will be send in separate envelopes. This is because of safety reasons.
Can you send me a sample?

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No. We get this question so many times, if we would send it to everyone who asks we would be out of business.
If you buy often and large quantity’s from us we can send you a sample.
But please. If you are not; don’t ask for it!
Why don’t you answer me/Are you ignoring me?

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We get a lot of messages on a daily basis. Our website gets priority and we always try to respond within a day.
So no, we are not ignoring you.